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 In January 2008, North Point Watersports became one of the first Marine Industry Certified Dealerships in the country.
Marine Industry Dealer Certification is a new industry standards program developed in a cooperative effort by boat manufacturers, dealers, and engine builders, as part of an industry-wide effort to develop programs focused on delivering an excellent boating experience. The program provides dealers with a set of criteria designed to create continuous improvement across all departments and, in turn, develop processes for meeting and exceeding customer expectations. The criteria and business best practices address the quality of dealer sales, service, parts, follow-up, facilities, as well as employee and customer satisfaction. Criteria compliance must be verified by an independent program consultant, and dealers are reevaluated every year to ensure they continue to meet the Certification requirements.
Certification also includes a commitment to adhere to a “Consumer Bill of Rights.” This document, posted in our dealership, lets North Point Watersports customers know what to expect and outlines how they will be treated. It is North Point Watersports commitment to our valued customers.
By achieving Certification, North Point Watersports has demonstrated that we are dedicated to providing our customers with a consistent and positive experience every time they visit our dealership. Customers will know when they see the Marine Industry Certified Dealership logo in our window that we care about their boating experience from purchase to service and beyond.
In order to obtain Marine Industry Certification, North Point Watersports employees had to demonstrate that we met the Certification criteria and best practice standards in the following areas:
Customer Satisfaction Measurement
Posting of the “Consumer Bill of Rights”
Employee Satisfaction and Development
Technical Training
Maintaining a facility that is competitive for the marketplace
Maintaining and improving consistent processes in all departments (Sales, Service, Parts, Follow-up)
With its roots in the international quality movement, the Marine Industry Certified Dealership program applies these qualities and continuous improvement principles to retailing in the recreational boating industry. Boaters can expect to have the best experience at a Marine Industry Certified Dealership. |
AWARDS HISTORY
2000 - Nautiques by Correct Craft - Rookie of the Year
2000 – Nautiques by Correct Craft - 11th Place Global Dealer
2002 – Nautiques by Correct Craft - 100% Customer Service Satisfaction
2004 – Rinker Boat Company - Rookie of the Year
2004 – Rinker Boat Company - Outstanding Sales in Excess of $1,000,000 – Induction into the Million Dollar Club
2005 – Formula Boats - Outstanding Sales in Excess of $1,500,000
2005 – Formula Boats - Five Star Dealership
2005 – Rinker Boat Company - Commodore’s Club – Sales Excellence
2006 – Formula Boats - Outstanding Sales in Excess of $2,500,000
2006 – Formula Boats - Five Star Dealership
2006 – Formula Boats - Recognition for Excellence in Customer Service
2006 – Rinker Boat Company - Commodore’s Club – Sales Excellence
2007 – Formula Boats - Outstanding Sales in Excess of $2,250,000
2007 – Formula Boats - Five Star Dealership
2007 – Formula Boats - Gold Award Winner Reliability Center – Acknowledged by Our Customers for Excellence in Customer Service
2008 – Formula Boats - Outstanding Sales in Excess of $2,750,000
2008 – Formula Boats - Five Star Dealership
2008 – Formula Boats - Gold Award Winner Reliability Center – Acknowledged by Our Customers for Excellence in Customer Service
2008 – Manitou Pontoon Boats - Gold Level Sales Award – 2nd Largest Global Dealer
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 OUR UPTOWN MASTERCRAFT OF CHARLOTTE FACILITY
(S. TRYON STREET AND CLANTON ROAD) |
 OUR NORTH HARBOR WATERFRONT FACILITY
(DAVIDSON, NC - EXIT #30 OFF I-77) |
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North Point Watersports
112 Doolie Road Mooresville NC 28117
Phone: (704) 799-1994
Fax: (704) 799-1388
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|  HUGE CLEARANCE SALE ON ALL INSTOCK BOATS -
FORMULA, MANITOU PONTOONS, MASTERCRAFT, & RINKER
BEAT THE RUSH! WINTERIZE YOUR BOAT BEFORE 11/20/2008 AND SAVE 20% ON FULL WINTERIZATION.
LET US SELL YOUR BOAT!
OUR CONSIGNMENT SERVICE CAN'T BE BEAT.
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